Privacy Policy

At White Clay Ceramics, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website, www.whiteclayceramics.com. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our site or make a purchase, we may collect the following types of information:

Personal Details: Name, shipping and billing address, email, phone number
Payment Information: Processed securely through third-party payment gateways (we do not store card or UPI details)
Order History & Preferences: Items purchased, product reviews, wishlists
Website Usage Data: Pages visited, time spent, device type, IP address (used to improve your experience)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates and customer service responses
Improve our website, products, and customer experience
Send occasional promotional emails (only if you opt in)
Comply with legal or regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share limited data with:

Trusted service providers (e.g., delivery partners, payment gateways)
Legal authorities, if required by law or to protect our rights
Email marketing platforms, only with your consent

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience — remembering items in your cart, saving preferences, and helping us understand how visitors use our site. You can choose to disable cookies via your browser settings, but this may affect website functionality.

5. Data Security

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Our website uses SSL encryption and secure servers to protect your data during transmission.

6. Your Rights & Choices

You have the right to:

Request access to your personal data
Correct or update your information
Opt out of marketing emails at any time (via the unsubscribe link)
Request deletion of your data (subject to legal obligations)

To exercise any of these rights, please email us at support@whiteclayceramics.com.

7. Third-Party Links

Our site may contain links to other websites (e.g., Instagram, payment portals). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies separately.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted data to us, please contact us for immediate deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.