Shipping Policy

At White Clay Ceramics, we aim to deliver your handcrafted products to you quickly and safely, while ensuring a smooth and transparent shopping experience.

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1. Order Processing Time

• All orders are processed and dispatched within 2–4 business days (Monday–Friday), excluding public holidays.

• You'll receive an email or SMS confirmation with tracking details once your order is shipped.

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2. Shipping Locations

We currently ship across India only.

If you’re located outside India and interested in our products, please reach out to us directly at support@whiteclayceramics.com.

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3. Delivery Time Estimates

Estimated delivery time depends on your location:

• Metro cities: 3–5 business days after dispatch

• Tier 2 & 3 cities/towns: 5–7 business days

• Remote areas: 7–10 business days

Please note: Actual delivery time may vary due to courier availability, weather, or festivals.

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4. Shipping Charges

• Free shipping on orders above ₹999

• A flat ₹50 shipping charge applies to all orders below ₹999

• There are offers with free shipping, the time period may vary.

Shipping charges will be displayed at checkout before you complete your purchase.

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5. Tracking Your Order

Once your order is shipped, you’ll receive tracking details via email or SMS. You can also contact us at any time to get a real-time update on your shipment.

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6. Delays & Issues

While we do our best to meet delivery timelines, we are not liable for:

• Delays caused by courier partners

• Delivery failures due to incorrect or incomplete addresses

• Unforeseen circumstances (natural disasters, lockdowns, etc.)

If your order is delayed beyond 10 days, please contact us and we’ll follow up with the courier on your behalf.

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7. Delivery Confirmation

Please ensure someone is available to receive your parcel. If delivery is missed, most courier companies will attempt re-delivery or leave a message for pickup from your nearest hub.

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8. Damaged in Transit?

If your item arrives damaged, please email us at support@whiteclayceramics within 48 hours, along with clear unboxing photos/videos. We’ll resolve it swiftly as per our Return & Exchange Policy.